Privacy Policy

Onground Technologies Pvt. Ltd. (“Onground”, “we”, “our”, or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you access or use our website, mobile applications, and related services (collectively, the “Platform”).

1. Information We Collect

We may collect the following categories of information:

• Personal identifiers such as name, phone number, email address
• Account and profile information
• Booking details, transaction history, and payment status
• Device information, IP address, operating system, and app usage data
• Communications with customer support

2. How We Use Your Information

• To create and manage user accounts
• To process bookings and payments
• To communicate booking confirmations, updates, and support messages
• To improve platform performance, reliability, and user experience
• To prevent fraud, misuse, or unauthorized access

3. Payments & Third-Party Services

Payments are processed through third-party payment service providers. Onground does not store complete payment card or banking details.

We may use third-party services for analytics, crash reporting, and performance monitoring. These services may collect information in accordance with their own privacy policies.

4. Data Sharing & Disclosure

We do not sell your personal information. Your data may be shared only with:

• Venue partners to fulfill bookings
• Payment processors for transaction handling
• Service providers supporting platform operations
• Legal or regulatory authorities if required by law

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce agreements.

6. Data Security

We implement reasonable administrative, technical, and organizational measures to protect your information. However, no method of electronic transmission or storage is completely secure.

7. User Rights & Choices

You may request access, correction, or deletion of your personal data by contacting us. Certain data may be retained where legally required.

8. Children’s Privacy

Onground is not intended for use by children under the age of 13. We do not knowingly collect personal data from children.

9. International Data Transfers

Your information may be processed or stored outside your country of residence. By using Onground, you consent to such transfers in accordance with this Policy.

10. Changes to This Policy

We may update this Privacy Policy periodically. Continued use of the Platform constitutes acceptance of the updated Policy.

11. Contact Us

If you have questions or concerns regarding this Privacy Policy, please contact us at contact@getonground.com .